Last updated October 20, 2020
Thank you for your purchase. We hope you are happy with your Daines Atelier garment. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund by following the form below and using the return label inside, we will send you a paid for label if you fill out the form below.
All returns must be postmarked within fourteen (14) days of the receiving your item. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
5 Silk Mill Studios Merchants Barton Frome, BA11 1PT
Return shipping charges will be reimbursed by a gift card.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Altered Garments or intimates
● Custom Comissions or Sale Items or international.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned.
● We cannot accept an item if it has been worn or has been damaged from wear and tear. Also washing of the garments we can recommend a process but will not be held liable.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org